FAQs

All prices are in USD.

We try our best to ship items as fast as we can. Please allow 3-14
days production time for your order to ship out, average shipping times are
3-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If
you don't have a tracking number after 7 business please email us at
mixbettercurlz@gmail.com.

This hair is 100% Raw Virgin human hair and can be colored. 

Be
sure to keep the hair moisturized and conditioned. 

We offer a 100% money back guarantee, if the product
is defective or damaged. We give you 30 days to send it back to us for a full
refund. You must ship it back at your own expense, once we have received the
product we will refund the full amount of your original purchase. Please
Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and
return it before receiving a refund.

You are able to cancel your order with no penalty! You
must cancel your order before it ships. If the item is already sent please use
our easy return system to get a full refund.

MIXBETTERCURLZ can last a very long time with proper maintenance
and care.

Our extensions can last up to 6 months to 2 years. 

When styling your extensions 3-4 bundles are needed for a full
weave depending on desired fullness. 

For bundles 18" and longer, 3 bundles are recommended for a
full weave.

Each
bundle weighs 3.5oz.

If you have miss spelled or auto filled in a incorrect
address, simply reply to your order conformation email and confirm. Once you
double check if the address given is wrong kindly notify us via email
mixbettercurlz@gmail.com. If the given address is wrong we can change the
address to the correct one within 24 hours. No refund will be given after the
24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from
different fulfillment centers based on your location. The average shipping time
is 3-14 business days.

Absolutely! I am here to help you make your experience
beautiful! Please send us an email mixbettercurlz@gmail.com. and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response.
please attach your order number and address the problem clearly, thanks.